After You Submit the SG Arrival Card: Email, DE Number and e-Pass

After you submit the SG Arrival Card, ICA shows a confirmation screen and sends an acknowledgement email. After immigration, foreign visitors receive an e-Pass by email. This guide explains each record, where to find it and when you need it.

Right after you submit

• ✓Submission received, with a Tracking ID that you can copy.
• ✓The Transaction Date, in Singapore time.
• ✓A note that an acknowledgement email has been sent to the address you gave, and that you should check your junk or spam folder if you cannot find it.
• ✓Other Declarations: links to the Cash (CBNI) Declaration, for cash and bearer negotiable instruments worth more than S$20,000, and to the Customs Declaration, for goods above your GST import relief or duty-free concession.

The numbers to keep

If the acknowledgement email does not arrive

1. Check your junk or spam folder, as ICA's confirmation screen advises.
2. Download the PDF on the e-Service, or open Submitted Declarations in the MyICA app, to find your DE number.
3. If someone else submitted for you, the email went to the address they entered.
4. For a technical problem, ICA's FAQ points to its feedback form under "Other matters". Attach a screenshot of the error.

Changing or cancelling after you submit

• The e-Service says you may update your submitted information before your trip. Use Update SG Arrival Card with the reference number and your passport details.
• Updates work only while the record is valid. ICA's FAQ says the arrival information for each trip expires after the arrival date or after you have made the trip, whichever is earlier.
• Foreign visitors cannot update the arrival date, full name, passport number, passport expiry date, date of birth or nationality. A change to one of these needs a new submission.
• The e-Service limits how many declarations a traveller can make for one arrival date, so check every detail before you submit again.
• If you cancel the trip, ICA's FAQ says you do not need to void the card. A new trip needs a new card.

At immigration

Your e-Pass

DE number

Your Disembarkation/Embarkation number

Number of Day(s) of Stay Granted

How long you may stay

Last Day of Stay Allowed in Singapore

The date by which you must leave

Date and Time of Issuance of e-Pass

When the pass was issued

• The e-Pass states that it allows you to enter and remain in Singapore, subject to you clearing any post-arrival checks, including customs.
• It also says that, unless told otherwise, you must report to an immigration officer immediately before leaving Singapore.
• Travellers using the Visa Free Transit Facility may be issued a Special Pass instead of a visit pass.
• If you received the e-Pass for someone else, ICA asks you to make sure that person knows what it says.

If the e-Pass email is missing

Using the e-Pass during your stay

• Check your last day. ICA's Visit Pass validity tool works it out from your date of arrival and the days granted. Visit pass validity is different from visa validity. Overstaying is a punishable offence in Singapore.
• Extending your stay. Applications are online only, through ICA's e-Service, once 14 days or less remain on your pass. You need a scan of your passport's personal particulars page and your DE number. ICA decides each application.
• No work. A short-term visit pass does not allow paid or unpaid employment, business or a profession, unless you hold a valid work pass or the activity is exempt.
• Tax-free shopping. For the electronic Tourist Refund Scheme, IRAS says you must show your passport and e-Visit Pass in person to the retailer.
• After you leave. The e-Pass record is no longer valid once you have departed. Your next trip needs a new SG Arrival Card.

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